I have been seeing Dr. Brown for over 6 years. He was the person who diagnosed me with AS. That was a relief, because I had been in pain for several years and my family physician was of no help. Since then, I have developed pain in other places and Dr. Brown hasn't been very helpful with that. My biggest complaint is his medical assistant Heather! She called me and accused me of being a drug addict. She was extremely rude!! I cried the whole evening after that. Finally I decided I was going to call her back and tell her how she made me feel. When you call the ACL you NEVER get to speak to a human, you always have to leave a message. The message said that she would call back within 48 hours. She didn't call back until the next week and I wasn't home. I called her back and told her in the message that I didn't appreciate the way she talked to me. She made sure to call me back this time and it was within 5 minutes of me hanging up the phone. She kept saying that Dr. Brown had said certain things. At my next visit I told Dr. Brown about her phone call and he didn't even know that she had called me. In other words, Heather was lying to me! I told him what all she said to me and how rude she was. He apologized twice, because of her actions. Dr. Brown needs to find him a new medical assistant!